This past weekend we bought a fan at Fred Meyer but when I tried to put it together at home, I discovered that a piece was missing. So I went back to Freddy's to get another one, and had the following experience:
I waited in the customer service line, and when the next checker was available, I walked up to the counter. The dude looks right past me to the line and says "Can I help whoever is next." I kind of wave at him, like 'hello, I'm right in front of you...' He looks at the person in line (that was behind me) and asks "were you next?" I say, "I was next..." So he says, "Ok, how can I help you?"
I explain the missing piece and say that I just want to get a replacement. He says "Ok, go get another one and we'll get you checked out." I lean the box against the counter and say "Ok, I'm leaving this here, I'll be right back." He says "Oh, take that one with you." Me: "But this one is opened?" Him: "Yes, take it with you for reference." Me: "I know which one I got, I don't need it for reference." Him: "We can't hold things up here..." I laugh and say ok, and wonder why he didn't just say that in the first place instead of giving me that "for reference" BS.
So, I carry the stupid opened box down three aisles, get a new fan and bring both boxes back to the customer service area. The checker is busy, so I get in line... when he is done, I approach the counter. He looks past me again to the person in line behind me and says "I can help whoever is next." I wave at him again and say "hello?" He looks at me and says "How can I help you, today?" I look at him like 'WTF, I just talked to you...' and he just blankly stares back at me waiting for me to explain how he can help me. I say "the fan?" He looks blankly at me. I say "the broken fan? Remember, from like one minute ago?" He still looks lost, so I put the two fan boxes up on the counter and say "I need to replace this fan with this one." He says "so, this fan is broken?" Me: "Well, like I said, there is a missing piece." He looks at my receipt, takes the opened box and says I'm all set.
As I walked away I thought "WTF was that?!?"
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